Tone Empire Support
How can we help?
Most answers are one scroll away — and a real human reads every email.
Licenses & accounts
Serials, keys and logins
Plug-ins ask for the serial key even after successful registration (macOS)
This is a known macOS permissions issue. To resolve:
- Close your DAW.
- Open Terminal (Finder → Applications → Utilities).
- Paste this command and hit Enter, then let it complete:
diskutil resetUserPermissions / `id -u`
- Close Terminal and reopen your DAW.
- Enter the serial number — make sure there's no blank space at the end — and click Register.
- Restart your DAW. The plugin stays registered.
Serial key not working / shown as invalid
Make sure there is no blank space at the end of the serial number — this is the most common cause. Type carefully or paste and check the end of the field.
Lost serial key, changed computer, or can't download installers
Bought from tone-empire.com: contact support from the email address you purchased with (or tell us which address you used).
Bought from a third-party store: contact support with your purchase receipt and serial number (if available). We need both to provide updated installer links.
Haven't received login, product link or serial after purchase
Everything is generated and emailed instantly. If it's not in your inbox, check the Promotions tab and Spam folder — some email services incorrectly flag automated messages.
Unable to log in to my account
Delete your browser cookies and try again, or log in from an incognito window. To change your password, use “Lost your password” on the login page. Still stuck? Contact support.
How do I create an account?
Accounts are created automatically with your first purchase — no separate signup needed.
Adding third-party purchases to my Tone Empire account
Bought from Plugin Boutique, JRR Shop, Audio Deluxe, Don't Crack, Reverb, AudioPlugin.Deals, VSTBuzz or similar? Send support a screenshot of your receipt and the serial number (copy-pasted). Once verified, we'll add the plugins to your account — or create one for you.
Transferring a license to another person
We no longer support transferring or reselling licenses.
“The provided password is invalid” in the plugin login
Avoid copy-pasting the password into the plugin's login window — type it manually instead.
Installation & DAWs
Getting plugins running
Plugin not showing in the DAW after installation (macOS)
Restart your Mac once or twice after installation completes — this is the standard workaround on macOS.
Plugin not showing in the DAW after installation (Windows)
Install the latest Microsoft Visual C++ Redistributable, restart your system, and the plugin will appear in your DAW.
Plugin shows as Invalid in Logic Pro's Plug-In Manager
- Restart your Mac.
- Launch Logic Pro (or MainStage).
- Open Preferences → Plug-In Manager.
- Locate and select the Tone Empire product.
- Click Reset & Rescan Selection — “Successfully Validated” should appear in the Compatibility column.
Where is the VST2 version?
Newer plugins are VST3-only — Steinberg has discontinued VST2 support for developers, so no new or upcoming plugin can include it. If you need VST2 hosting, a third-party wrapper plugin can bridge it.
Antivirus warning during download or install
Our products are 100% virus-free and checked twice before upload. Some antivirus software flags any third-party installer — these are false positives and safe to dismiss.
Need more help?
Talk to a human
Can't find the answer you're looking for? Our support team is here for any question about our plugins.
[email protected]Tone Empire · Irvine, California, USA
Help us help you faster
- Write from the email address you purchased with
- Third-party purchase? Attach the receipt + serial number
- Include your OS, DAW and plugin version
- Screenshots of any error message work wonders